Jira Integration

Connect your Jira tickets to product strategy, objectives, discovery, and customer feedback

Jira Integration Overview

The Jira integration allows you to connect your Jira tickets directly to your product management workflow in Delvyn Studio. Link tickets to product strategy items, objectives, discovery projects, and customer feedback to maintain full traceability.

What You Can Connect

  • • Product Strategy initiatives
  • • OKR Objectives and Key Results
  • • Product Discovery projects
  • • Customer Feedback items

Key Benefits

  • • Maintain full traceability
  • • Sync ticket status updates
  • • Centralize project management
  • • Improve team collaboration
Prerequisites

Before You Begin

  • • You need administrative access to your Jira instance
  • • Your Jira instance must be accessible from the internet
  • • You'll need to create an API token or app password
  • • Ensure your Delvyn Studio plan supports integrations
Step 1: Configure Jira

For Jira Cloud

  1. 1

    Create an API Token

    Go to your Atlassian Account settings → Security → API tokens

  2. 2

    Generate New Token

    Click "Create API token" and provide a descriptive label (e.g., "Delvyn Studio Integration")

  3. 3

    Copy the Token

    Save this token securely - you'll need it for the Delvyn Studio configuration

For Jira Server/Data Center

  1. 1

    Create Application Link

    Go to Administration → Applications → Application links

  2. 2

    Configure OAuth

    Set up OAuth credentials for secure authentication

  3. 3

    Note the Details

    Save your server URL, consumer key, and consumer secret

Required Permissions

The Jira user or application needs the following permissions:

  • • Browse projects
  • • View issues
  • • Edit issues (for status updates)
  • • Create issues (optional)
Step 2: Configure Delvyn Studio
  1. 1

    Navigate to Integrations

    Go to Settings → Integrations in your Delvyn Studio workspace

  2. 2

    Enable Jira Integration

    Click on the Jira tab and toggle "Enable Jira Integration" to ON

  3. 3

    Enter Connection Details

    Fill in the following information:

    • • Jira URL: Your Atlassian site URL (e.g., https://your-domain.atlassian.net)
    • • Username/Email: Your Jira account email address
    • • API Token: The token you created in Step 1
  4. 4

    Test Connection

    Click "Test Connection" to verify your configuration and load available projects

  5. 5

    Select Default Project

    Choose a default project from the dropdown or enter a project key manually

  6. 6

    Save Configuration

    Click "Save Settings" to activate the integration

Configuration Complete

Once configured, you'll be able to link Jira tickets to your product management items throughout Delvyn Studio.

Using the Jira Integration

Linking Jira Tickets

Once configured, you can link Jira tickets to various items in Delvyn Studio:

Product Strategy

Link tickets to strategic initiatives and track implementation progress.

OKR Objectives

Connect tickets to objectives and key results for better alignment.

Discovery Projects

Link research tickets to discovery projects for full context.

Customer Feedback

Connect bug reports and feature requests to customer feedback.

How to Link Tickets

  1. 1. Open the item you want to link (strategy, objective, etc.)
  2. 2. Look for the "Linked Issues" or "Jira Tickets" section
  3. 3. Click "Link Jira Ticket" or the "+" button
  4. 4. Search for or enter the Jira ticket key (e.g., PROJ-123)
  5. 5. Select the ticket and click "Link"

Status Synchronization

The integration automatically syncs ticket status updates between Jira and Delvyn Studio:

To Do
In Progress
In Review
Done
Troubleshooting

Common Issues

Connection Failed

  • • Verify your Jira URL is correct and accessible
  • • Check that your API token hasn't expired
  • • Ensure your user has the required permissions
  • • Verify network connectivity between systems

Tickets Not Syncing

  • • Check the integration status in Settings → Integrations
  • • Verify the linked ticket exists and is accessible
  • • Review sync logs for error messages
  • • Try unlinking and re-linking the ticket

Permission Errors

  • • Ensure your Jira user has "Browse projects" permission
  • • Check that you can access the linked project
  • • Verify "View issues" permission is granted
  • • Contact your Jira administrator if needed

Need Help?

If you're still experiencing issues, please contact our support team with:

  • • Your Jira instance type (Cloud, Server, Data Center)
  • • Error messages from the integration logs
  • • Screenshots of your configuration
  • • Steps you've already tried